Membership is about longer-term relationship. To keep this relationship smooth and rewarding, we need to be transparent and respectful of each-other’s needs. These are simple, straightforward matters but they are extremely important to avoid any potential misunderstandings down the road.
We require the members first, last name, phone number, email address, and credit card information to activate a membership. If you already have a credit card saved on your profile, it will automatically be used for your membership charges.
Time is of the essence in our industry. A reservation arriving late has a cascading effect on the subsequent bookings. It is not fair to expect other clients who arrive on time to wait around, be rushed, or worse forced to leave without service (many do because they have other commitments). It is equally unfair to put the reservation staff in the unpleasant position of dealing with irate clients A member arriving late will be offered a streamlined service to keep the rest of the clients on schedule (we will do what we can in the remaining time without making the next appointment wait)
Appointments cancelled or rescheduled 6 hours or less prior to the scheduled time will incur 50%) cancellation fee of the regular price of the services booked. Clients not showing up for a booked appointment will be charged 50% of the services booked. Members have the option to utilize one of their accrued benefits, if available, instead of paying the fee. We understand there are emergencies, sicknesses, family matters, traffic, and the list goes on. However, the service providers need to be compensated for their time. Evolve Grooming does not get the money. We simply take care of the people that take care of our clients. Appointment is deemed no-show if it is late 10 minutes or more.
Membership services must be used within the calendar month. Unused credits do not carry forward.
We understand grooming needs change from time to time. Should you wish to upgrade your membership to a higher tier, simply let us know. There is no charge for the upgrade. There is a $15 fee for downgrading a membership. This is a necessary fee to safeguard the integrity of the program; otherwise, some members who fail to use their credit would simply downgrade their membership. Please request a downgrade or upgrade by emailing management@evolvegrooming.ca. Requests will only be accepted before month-end.
We understand things happen – travel, family, medical…etc. Members unable to take advantage of their membership for a minimum of one month can request their membership be put on hold for up to two months per year. This will ensure the membership stays current and we will be ready and waiting to tame the beast that has grown during your time away. Members can do this by emailing management@evolvegrooming.ca.
Monthly Memberships can be stopped (cancelled) any time prior to the 1st of the month. You can request a cancellation by emailing management@evolvegrooming.ca. Monthly Memberships are non-refundable and non-transferable. Annual Memberships are non-refundable but can be transferred to another client if the member relocates. We realize clients have special relationships with their particular barber. However, the membership is with Evolve Grooming and not any particular barber. Members are encouraged to have more than one go-to barber to give them options with the schedule, shelter them in case their barber is sick, on vacation, or simply no longer with the company.
Gratuity is not included in the membership. It is a matter of personal discretion, dependent on the relationship you have with your barber and your level of satisfaction of each service
